Terms and Conditions

Please read the following terms and conditions carefully before making bookings or sending payment. Once a booking has been accepted by Balanced Approach, regardless of any payments made or not made, the person or organisation in question (‘the client’) will have entered into a binding contract on the basis of these terms and conditions. If you have any queries regarding these terms and conditions, please contact us immediately.

The term 'day' or 'days' refers to business day ie monday to Friday excluding bank holidays and national holidays.

1. AGREEMENT

Agreement is on the basis of these terms and conditions and are dependant upon the fulfilment of the following: receipt of a booking and/or payment

Balanced Approach reserve the right, without the need to give reason, to refuse to accept a confirmation. In such circumstances no agreement exists and Balanced Approach will return any booking details sent along with any deposit/full payment already made. The agreement is between Balanced Approach and the client and is the sole agreement between these parties. No variation of these terms and conditions shall be applicable unless agreed in writing by Balanced Approach before the relevant course. The agreement is governed by English Law.

2. PAYMENT

The remittance of the fee as specified for the training/sessions to be undertaken must be paid in full by the date specified, or if no date is specified, no later than two weeks before the course. If not so paid, Balanced Approach reserve the right to treat the agreement as cancelled by the client pursuant to clause 4 below.

Payments can be made by cheque, BACS transfer or other electronic method e.g. Paypal (paypal subject to a fee)

Payment due on or before delivery of the course/workshop

Note: 28 days credit may be given by prior arrangement only; late payment is subject to 10% per week cumulative penalty

3. PRICES

Whilst every effort is made to limit prices to those given in the Booking form, Balanced Approach reserve the right to alter prices should its costs in hosting the courses increase because of reasons beyond its control. In the event of a price increase the client will be notified as soon as is reasonably possible and the balance of the altered price will be payable on the same terms as the original price. In the event of a price being increased by 20% or more the client may opt to cancel the booking and will then be entitled to all monies being refunded by Balanced Approach.

Typical costs: typical charges are £150 per hour (minimum 2 hours) + expenses. Please note these costs are given as an guide only, and are subject to change. Contact us, with specific event requirements, for an up to date and accurate cost .

4. CANCELLATION

If the booking is cancelled by the client the following cancellation charges will arise:

More than 60 days notice: 10% of course fee (minimum £50) which is a 'non-refundable deposit'

60 to 30 days notice: 25% charge of course (less expenses as detailed on the invoice)

30 to 15 days notice: 50% charge of course (less expenses as detailed on the invoice)

Less than 15 days notice: Full charge of course (less expenses as detailed on the invoice)

Balanced Approach may cancel any course at any time prior to the commencement of the course, without the need to give reason, and in such an event all monies received from the client will be returned in full. This will represent our full limit of liability.

5. ALTERATIONS IN COURSE CONTENT

Whilst every reasonable effort is made to ensure that the trainers conform to the course content Balanced Approach reserve the right to adapt or alter the course structure should the need arise, without liability to themselves.

6. CONDUCT OF THE COURSE

The Client(s) acknowledges that during a training course he/she is required to submit to reasonable instructions and leadership of Balanced Approach trainers and that persons attending the training courses are entitled to a high standard of conduct and regard for personal well being on the part of all clients. For this reason the client acknowledges that there may be circumstances in which, for the reasons of group safety and without the need to give reason, a client may be asked to leave the course, if necessary against their will. Circumstances in which this might occur are instances of abusive or disorderly conduct; intoxication.

7. LIABILITY

Balanced Approach make every effort to minimise risks to clients and ensure the clients training will minimise these risks. Consequently, the client acknowledges that such risks exist and that there may be circumstances in which an accident could occur and that the client takes responsibility for such accidents. However, should it be shown that the accident has occurred due to the negligence of Balanced Approach trainers, then Balanced Approach accept liability for the accident. The client also acknowledges that other loss, damage and expense howsoever arising is not the responsibility of Balanced Approach and that Balanced Approach liability is hereby limited.

The Client further acknowledges that Balanced Approach, having negotiated Liability Insurance for all of its activities, expects its clients to rely, where appropriate, on that insurance cover to mitigate any losses accordingly.

8. COMPLAINTS

In the unlikely event that a client has cause for complaint about a training course, such complaint should be addressed to the course trainer on the day in order that corrective action can be taken at that time. However should a problem not be resolved complaint should be made in writing within 28 days from the close of the event attended. To the extent permitted by law, Balanced Approach will not be liable with respect of claims first initiated later than the 28 days from the close of the relevant course.

Terms and conditions are subject to change