Patient Engagement and Retention
The 2-day Patient Engagement Program is NLP (Neuro-Linguistic Programming) based and increase patient sign-up for the well-being (and similar) program. One of the biggest hurdles to overcome is “what’s in it for me?” and we will address this, along with other issues, by using some of the following techniques:
- Building trust and rapport
- Pacing matching and leading
- Agreement frames
- Yes sets
- Scarcity principle
- It’s all about value and purpose
- Metaprograms – how decisions are made
- Objection funnel – coaching language to gain commitment
- Catch and grab process
- Presuppositions – all language has direction
- Robert Cialdini’s 6 Principles Of Persuasion
You will have the time and opportunity to learn and apply each area against specific examples you bring to the program
If you are interested in running this course on-site for your staff/team please call 0121 251 6172 or email me
3 Day Course
Understanding and applying CBT & NLP
The aim of this course is to enable those attending to more clearly understanding the skills and application of NLP (neuro-linguistic programming) and CBT (cognitive behavioural therapy) as both communications and therapeutic models. We will cover one day on each and one day pulling it all together. This is intended to be an interactive course rather than purely academic so please bring along examples to discuss. We will also be practicing in pairs and small groups.
Cognitive Behavioural Therapy (CBT)
Cognitive behaviour therapy (CBT) describes a number of therapies that all have a similar approach to solving problems, which can range from sleeping difficulties or relationship problems, to drug and alcohol abuse or anxiety and depression. CBT works by changing people's attitudes and their behaviour. The therapies focus on the thoughts, images, beliefs and attitudes that we hold (our cognitive processes) and how this relates to the way we behave, as a way of dealing with emotional problems.
This course is designed to introduces participants to CBT, a short-term talking treatment that has a highly practical approach to problem-solving. It aims to change patterns of thinking or behaviour that are behind people’s difficulties, and so change the way they feel.
Course Content
- What is CBT?
- The effects of negative thoughts
- Who can benefit?
- CBT in action
Learning Outcomes
- You will understand the effect behaviour has on your mental and physical state
- You will understand how it differs from other therapies
- You will be able to apply basic principles of CBT to your client group
Neuro-Linguistic Programming (NLP)
The neurological system regulates how our bodies function, language determines how we interface and communicate with other people and our programming determines the kinds of models of the world we create. Neuro-Linguistic Programming describes the fundamental dynamics between mind (neuro) and language (linguistic) and how their interplay affects our body and behaviour (programming). It is a study of subjective experience.
With the NICE guidelines expounding the virtues of talking and physical therapies over medication alone, NLP offers real tools to create an effective change.
Course Content
- History and development of NLP
- What NLP is and is not
- How it fills the gap left by CBT
- Techniques and language patterns
Learning Outcomes
- The attitude behind NLP. It is more than a collection of techniques
- Learn to create fast effective change in your clients
- Learn to read signals and build report with ANYBODY
Taking NLP Further
In addition to this 3 day program we also provide the following fully accredited NLP courses.
As you will see, the day session includes both theory and practical exercises. The aim is to understand and imbed the skills in a lasting and useful way. Remember, if you keep doing the same things, you will keep getting the same results so now is a time for change to really mean change
Exercises will include:
- The effects of language change
- Perceptual positionine
- Time-lining
- Unconscious maps & beliefs
- Outcome thinking
The session can be booked as a half day or whole day session so can be part of a team development / away-day or structured development program
To discuss and book, please contact us on 0121 251 6172 or e-mail via the contacts page
Introduction to Cognitive Behavioural Therapy (CBT)
Cognitive behaviour therapy (CBT) describes a number of therapies that all have a similar approach to solving problems, which can range from sleeping difficulties or relationship problems, to drug and alcohol abuse or anxiety and depression. CBT works by changing people's attitudes and their behaviour.
The therapies focus on the thoughts, images, beliefs and attitudes that we hold (our cognitive processes) and how this relates to the way we behave, as a way of dealing with emotional problems.
This workshop is designed to introduces participants to CBT, a short-term talking treatment that has a highly practical approach to problem-solving. It aims to change patterns of thinking or behaviour that are behind people’s difficulties, and so change the way they feel.
Workshop Content
- What is CBT?
- The effects of negative thoughts
- Who can benefit?
- CBT in action
Learning Outcomes
- You will understand the effect behaviour has on your mental and physical state
- You will understand how it differs from other therapies
- You will be able to apply basic principles of CBT to your client group
Therapeutic Change - a New Perspective for patient and clinician
Effective communication creates time....!!
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Research shows that up to 75% of GP visits are actually for Emotionally Induced Illness (E.I.I.) rather than a primary physical condition. GPs’ and Nurses occupy a frontline position in the detection and treatment of emotional problems and psychiatric illnesses. With this in mind, your position necessitates an efficient, effective model of psychotherapy.
Don’t just medicate, Elucidate...!!!
You will learn a series of techniques and language patterns that address the patient’s background issues, affect and most troubling problem. The emphasis of the interview then shifts to how the patient is handling the problem and a demonstration of empathy by the clinician. In addition to this, it is designed to fit smoothly into a standard appointment yet still effect change.
Who should attend...?
All medical professionals dealing with patients one-to-one....
Doctors, Nurses, Midwives, Physiotherapists, Occupational Therapists, District Nurses etc. etc.
What will I learn...?
We will focus on three main areas
- Intervention Techniques
- Language Patterns
- Relaxation and self-awareness
The 15 minute hour - how to get an hours therapeutic work in a 15 minute appointment.
With ever increasing time constraints and financial constraints how fantastic will it be to be able to build rapport quickly with a patient and cut though to the core of the issue most troubling them. How often have you spent time in a consultation only to have the patient mention something on their way out that would have made all the difference or was the worry they really wanted sorting.
Heart Sinkers...
We all have names for the patients that make your heart sink when they come in. They’re the ones that take up 80% of your time and may even get labelled as neurotic. If not checked, this can progress into increasing anxiety, depression etc. if their needs are not met i.e. “nobody really listens to me..”
Chronic Pain
Patients who must deal with psychological distress caused by chronic intractable pain or severe physical disability constitute a challenging group.
By providing meaningful empathy regarding the loss of health you can help these patients deal with what is in essence, a grief reaction. This necessary grief work allows patients to channel their feelings of anger and to deal with anxiety, denial and depression to achieve a more positive outcome.
Learned helplessness
In patients with learned helplessness, you will be able to challenge self-defeating behaviors. The aggression or frustration identified is mobilised and rechannelled into self-fulfilling ways of being. The newly learnt effective questioning often evokes responses that trace the pain of these patients to their early memories of trauma.
The effects of stories
We constantly tell ourselves, as well as others, stories. The stories reflect our view of who we are and our capabilities. Stories should be heard, reflected back and challenged with a view to removing limiting beliefs. A paradigm shift or a shift in the map or view allows each of us to see from a different perspective.
The word game
Understand - Absolutes, limits, generalisations, deletions and distortions. Understand the power of the word YET.
Clear options
Through cleaned language, options in bad situations can be seen in 4 clear categories:
(1) leave it,
(2) Change it,
(3) accept it,
(4) reframe it.
Where can I attend the course?
we run this as an open workshop in South Birmingham so please check our courses page for details. we also run it on-site for you and your colleagues so please contact us for more details. With changes to how patients and services are managed, this course is the obvious next step in cost effective patient centred care.