Data Privacy Policy

Midlands Tai Chi Rehab is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This policy explains what personal information we collect, why we collect it, how it is used and stored, and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Midlands Tai Chi Rehab provides Tai Chi and Qigong education, continuing professional development (CPD), rehabilitation-focused training and associated educational services.

For the purposes of data protection legislation, Midlands Tai Chi Rehab is responsible for determining how and why personal information collected through its services is processed.

Website: https://midlandstaichirehab.co.uk/

Contact: [CONTACT PAGE]

2. Information We May Collect

• Depending upon your interaction with us, we may collect information including:
• your name;your name;
• postal address;
• email address and telephone number;
• professional role, qualifications or organisation;
• course registration and attendance information;
• course assessment and completion records;
• certificates and CPD records;
• course evaluation and feedback;
• correspondence and enquiries;
• payment and transaction information where applicable;
• information required for quality assurance or accreditation purposes;and
• relevant accessibility, health or support information that you voluntarily provide where this is necessary to enable safe participation or reasonable adjustments.

We aim to collect only information that is relevant and necessary for the purpose for which it is required.

3. How We Collect Information

• Personal information may be collected when you:
• register for a course, workshop or CPD activity;
• register for a course, workshop or CPD activity;
• complete an online form, including Google Forms;
• contact us through our website, email or telephone;
• attend training;
• complete an assessment or course evaluation;
• request information from us;
• orotherwise communicate with Midlands Tai Chi Rehab.

Some technical information may also be collected when you use our website, including information collected through cookies and similar technologies.

4. Why We Use Your Information

We may process personal information in order to:

• administer course and workshop registrations;
• administer course and workshop registrations;
• communicate with learners before, during and after training;deliver training and educational services;
• administer assessments;
• issue certificates;
• maintain appropriate learner and CPD records;
• provide reasonable adjustments where required;monitor and improve the quality of our training;
• obtain and analyse course evaluations;
• respond to enquiries;
• maintain appropriate financial and administrative records;
• meet quality assurance, insurance, accreditation and professional requirements;
• comply with legal and regulatory obligations;and
• inform you about relevant future training where you have agreed to receive such communications.

5. Our Lawful Basis for Processing

Under UK GDPR, organisations must have a lawful basis for processing personal information.

Depending upon the circumstances, Midlands Tai Chi Rehab may process information because:

• it is necessary to provide a service or fulfil a contract with you;it is necessary to provide a service or fulfil a contract with you;
• we have a legitimate interest in administering and improving our training and maintaining appropriate business and quality-assurance records;
• we have a legal obligation to retain or process particular information; or
• you have given consent for a specific purpose, such as receiving optional marketing communications or permitting a testimonial to be published.

Where consent is the basis for processing, you may withdraw that consent at any time.

6. Health and Other Special Category Information

On some courses or practical training activities, participants may choose to provide relevant information about a disability, health condition, injury, accessibility requirement or other matter affecting their participation.

Where such information is required, we will only request information that is relevant to supporting safe participation, providing appropriate reasonable adjustments or meeting our legal obligations.

Special category information will be handled with additional care and will not be used for unrelated purposes.

7. Course Evaluations and Testimonials

We use course evaluations to monitor and improve the quality of our training.

Evaluation information may be analysed and reported in an anonymised or aggregated form.

Where we would like to publish an identifiable comment, review or testimonial for promotional purposes, we will seek appropriate permission. You may decline permission without affecting your participation in our training.

8. Sharing Your Information

We do not sell personal information.

Information may be shared where reasonably necessary with organisations or service providers involved in delivering or administering our services. These may include:

• IT, website and cloud service providers;IT, website and cloud service providers;
• online form and communication providers;
• payment service providers;
• tutors, assessors or quality-assurance personnel;
• professional, accreditation or endorsement organisations where appropriate; and
• regulatory, legal or public authorities where disclosure is required by law.

Where third-party services are used, we take reasonable steps to ensure that personal information is handled appropriately.

9. Google Forms and Other Online Services

Midlands Tai Chi Rehab may use services including Google Forms and other online platforms for course registration, evaluation and administration.

Information submitted through these services may be processed using systems operated by the relevant service provider. We take reasonable steps to restrict access to authorised individuals and to use these services appropriately and securely.

10. How Long We Keep Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or where retention is necessary to meet legal, insurance, accounting, accreditation or quality-assurance requirements.

Different categories of information may therefore be retained for different periods.

Information that is no longer required will be securely deleted or anonymised where appropriate.

11. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to learner and administrative records is restricted to individuals who require the information for legitimate purposes.

12. Your Data Protection Rights

Depending upon the circumstances, UK data protection legislation gives you rights concerning your personal information.

These may include the right to:

• be informed about how your information is used;be informed about how your information is used;
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain types of processing;
• request transfer of information in certain circumstances; and
• withdraw consent where processing is based upon consent.

If you wish to exercise any of these rights, please contact us using the details above.

13. Marketing Communications

We will only send electronic marketing communications where we have an appropriate lawful basis for doing so.

Where you have consented to receive information about future courses, workshops, CPD or related activities, you may unsubscribe or withdraw your consent at any time.

Withdrawing consent to marketing will not affect your participation in courses or other services.

14. Cookies and Website Information

Our website may use cookies and similar technologies for essential website functions, security, analytics or other purposes.

Where consent is legally required for non-essential cookies, visitors will be given an appropriate choice.

Further information should be provided through our website's cookie information or cookie settings where applicable.

15. Complaints

If you have concerns about how Midlands Tai Chi Rehab has handled your personal information, please contact us in the first instance so that we can investigate.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information is available at www.ico.org.uk.

16. Changes to This Policy

We may update this Data Privacy Policy periodically to reflect changes in legislation, our services or the way we process personal information.

The current version will be published on the Midlands Tai Chi Rehab website.

Last reviewed: August 2026